Core guarantee
The Right Floor Guarantee
If you are not confident after seeing the options in your home, we come back with different options at no charge so you do not feel forced into the wrong floor.
Our Make-It-Right Guarantees
See your new floors before you commit. And if something is not right, we make it right.
The Free In-Home Floor Fit Consultation is built to make the decision easier before you commit. These guarantees are there to keep the accountability clear after the consult, during the install, and if something needs attention later.
4th generation · 80 years in flooring · 4.9 stars · 127 reviews · Licensed & insured
The three core guarantees
These are the promises we want a homeowner to actually remember: choose with confidence, expect real workmanship accountability, and never wonder whether we are going silent.
Core guarantee
5-Year Workmanship Make-It-Right Guarantee
If there is an installation-related workmanship issue, we come back and make it right. One team stays accountable for the finished result.
Core guarantee
48-Hour Response Promise
If you reach out, you will hear back fast. The goal is to keep projects moving instead of letting communication stall after the first conversation.
Supporting promise
5-Plank Protection Promise
At the end of installation, we leave up to five matching leftover planks with you so future repairs are far easier if damage ever happens later.
Manufacturers change dye lots, discontinue colors, and rotate collections. Saving matching material now avoids a major headache later.
Your part
Store those planks in a dry, climate-controlled place inside the home. If they are thrown away, damaged, or exposed to moisture, exact replacement later may not be possible.
How the guarantees work in plain English
This is the simple version. The signed project agreement and the manufacturer warranties still control the final legal details, but this is the practical intent behind the promises.
Promise 1
The Right Floor Guarantee
This applies before final approval and ordering. If you do not feel good about the selection after seeing it in your actual home, we do not push you into the wrong floor. We come back with better options before you move forward.
Promise 2
5-Year Workmanship Make-It-Right Guarantee
This covers installation-related workmanship issues. If something was installed incorrectly, we come back and make it right. One accountable team stays tied to the finished result.
Promise 3
48-Hour Response Promise
This covers project communication. If you call, text, or email us with a project-related question or issue, you hear back within 48 hours.
Promise 4
5-Plank Protection Promise
At project completion, we leave up to five leftover planks with you for future repairs. It is your responsibility to store them in a dry, climate-controlled location inside the home. If those planks are no longer available later, we cannot guarantee an exact visual match from newly ordered material.
What is not covered
These promises assume normal residential use and reasonable care. They do not cover abuse, flooding, fire, structural or subfloor movement outside our scope, moisture issues created after installation, or product changes caused by manufacturer discontinuations or dye-lot shifts.
If another contractor modifies, repairs, or re-installs the floor after we leave, we cannot stand behind that outside work as our workmanship.
If you want the strongest chance of future repair matching, keep the saved planks dry, protected, and inside the home.
See your new floors before you commit.
If the guarantees feel clear and credible, the next step is the Free In-Home Floor Fit Consultation. That is where we bring the right options into your home and make the quote line by line.